How to Ride the Bus
Riding the bus is easier than you might think! Whether you’re taking COAST for the first time or just need a quick refresher, our step-by-step guide and “how to” videos will help you plan your trip, board with confidence, and arrive safely at your destination.
Plan Your Trip
Suggested Routes
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Trip Details
Track your bus with Transit!
The Transit app lets you see your bus in real time, plan trips across the Seacoast region, view schedules and routes, and get directions for every step of your journey.
Step-by-Step Guide to Riding the Bus
1
Plan Your Trip
Review route maps and schedules, then use the Trip Planner to find the best route and departure time. Work backward from when you need to arrive. If you need help planning your trip, you can call or text 603-743-5777. No reservations are required; service is first come, first served.
2
Wait at Your Stop
Arrive at least 5 minutes early and stand on the correct side of the street for your direction of travel. Make yourself visible to the driver, especially after dark, by waving or using a lit phone or flashlight. In winter, wait in a cleared area and avoid climbing on or over snowbanks.
3
Board the Bus
Have your fare, pass, or ticket ready before boarding. Wait until the bus stops completely, let passengers exit first, and use the handrails. Fold strollers or carts before boarding. Tell the driver if you need a transfer, have a bike on the rack, or use a mobility device.
4
Pay Your Fare
Pay as you board by inserting cash, a ticket, or using your pass. Bring exact change if paying with cash; our drivers cannot make change. If you’re using a pass, be ready to show your photo ID if requested.
5
Enjoy the Ride
Take a seat if one is available, or hold onto a handrail while standing. Stay seated until the bus stops, avoid distracting the driver while the bus is moving, and supervise children at all times. If you see suspicious activity, notify the driver or call 911.
6
Exit Safely
Pull the stop cord or press the yellow strip before your stop. Wait until the bus stops completely before exiting and use the handrails. Cross behind the bus after it pulls away so you can clearly see traffic in both directions. Watch for slippery conditions in winter.
Travel Training
COAST’s Travel Training helps seniors, people with disabilities, and other new riders gain the confidence to use public transportation safely and independently. Free trainings are available for community groups, schools, workplaces, and agencies, covering trip planning, reading schedules, fares, rider rules, and transportation options throughout the Seacoast. Trainings are typically provided on-site for groups of 10 or more with at least two weeks’ notice.
To schedule a Travel Training, call 603-743-5777 ext. 120 or email [email protected].
Frequently Asked Questions
Do I need a ticket to ride?
No. You can pay the exact cash fare when you board, or use a valid ticket or pass. Drivers cannot make change. See Fares, Tickets & Passes for current options.
What can I bring on the bus?
You may bring what you can carry in one trip. Keep bags, carts, and strollers out of aisles and doorways. Large or hazardous items are not allowed.
How do I schedule trips?
Fixed-route buses do not require reservations. Check the schedule and arrive at your stop at least five minutes early. Demand-response services have separate reservation requirements.
What do I need to know about traveling with children?
Children under 5 ride free; children 5 and older pay the regular fare. Children 12 and under must travel with an adult. Keep children seated or securely held while the bus is moving.
Are animals allowed on the bus?
Service animals are welcome. Small pets may ride in a fully enclosed carrier small enough to fit on your lap.
Can I eat or drink on the bus?
Please do not eat on the bus. Drinks are allowed in containers with secure, spill-proof lids.
What happens if the bus passes by me at a stop?
Call or text 603-743-5777 as soon as possible. COAST will review the report under its missed-customer policy.