Portsmouth
Senior
Transportation
Portsmouth Senior Transportation is a partnership between COAST and the City of Portsmouth that provides safe, reliable, and affordable transportation options for Portsmouth seniors (age 62+) and eligible adults with disabilities. The service helps people stay independent by providing convenient transportation to medical appointments, shopping, community activities, and other destinations.
For complete information about eligibility, fares, service hours, scheduling, and how to apply, please view the Portsmouth Senior Transportation Service Guide (PDF).
Service Information
Eligibility
Portsmouth Senior Transportation is available to:
- Portsmouth residents age 62+
- Portsmouth residents ages 18-61 with an eligible disability
Eligible riders receive discounted fares.
Adults age 18+ who do not qualify may still use the service by paying the full fare.
See the Service Guide (Section 3.0: Fares)
Fares & Payment
The fare you pay will vary based on the type of service you use.
Service Hours
Monday – Friday
6:00 AM – 6:00 PM
Service Area
Trips on this service must:
- Begin or end within Portsmouth
- Travel no more than 5 miles beyond the Portsmouth city limits
- Remain within New Hampshire or Eliot and Kittery, Maine
How to pay the fare
For trips that require a fare, you can either pay with exact cash, or you can purchase a Demand Response Ticket.
Tickets can be purchased:
- COAST Store
- From your driver
- Over the phone at 603-743-5777
- By mail, using this order form
- In person at COAST’s Administrative Office
How to sign up
COAST uses the TripLink Common Application for all of its services. The Common Application allows applicants to apply for multiple transportation services at the same time. As part of the application you will need to provide documentation that you are eligible based on your age or disability status.
The TripLink Common Application can be completed online, or by calling TripLink at 603-834-6010.
Schedule multiple appointments for trips I take regularly
If you have regular recurring trips, like going to physical therapy on the same days of the week and at the same times, our staff can book your trips as a “standing order” for a defined period. Just ask our staff about this when you call TripLink.
Traveling with a Guest
All eligible passengers can bring one guest along with them. Your guest is required to pay the full fare. Please notify TripLink when you schedule your trip if you will have a guest with you.
Traveling with a Personal Care Attendant (PCA) or Caregiver
If you require a PCA/Caregiver to assist you during your ride or at your destination, that person is permitted to travel with you for free. Please notify TripLink when you schedule your trip if you will have a PCA/Caregiver with you.
Tipping Policy
While we hope that you enjoy your interactions with our staff and receive nothing but the best customer service at all times, we ask you to please refrain from offering your driver any tips or gifts. Simply letting us know that you appreciate our service is all the “tip” we need!
For more information about this service, or to request assistance completing the application, please contact TripLink. 603-834-6010, [email protected]
Apply for Transportation Services
Service Days & Hours
Portsmouth Senior Transportation operates Monday through Friday, 6:00 AM-6:00 PM.
TripLink Booking Hours
TripLink accepts reservations Monday through Friday, 8:00 AM-5:00 PM. Trips must be requested by 5:00 PM on the weekday before travel.
Holiday Closures
COAST services do not operate on these holidays:
- New Year’s Day
- Martin Luther King Jr./Civil Rights Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve Day
- Christmas Day
Schedule Your Ride
All trips are scheduled through TripLink.
Phone: 603-834-6010 (TTY: 711)
Email: [email protected]
Reservation Guidelines
Once your application has been accepted, you will be able to start booking trips.
Simply call TripLink at 603-834-6010. Our staff will be happy to assist you with scheduling your rides!
Trips on all Portsmouth Senior Transportation services require an advance reservation. No same-day trip requests are accepted.
- Reserve by 5:00 PM on the weekday before your trip. Monday trips must be requested by Friday at 5:00 PM.
- Trips can be requested up to 30 days in advance. Same-day requests are not accepted.
- Ask TripLink about a standing order for recurring trips.
Pickup Times
TripLink will confirm your pickup window when your ride is scheduled. Please be ready at the agreed time. If your vehicle has not arrived by the end of the pickup window, call TripLink.