Civil Rights

COAST is committed to creating a culture of diversity and inclusion, and fostering an environment that provides opportunity to everyone. Click on the links below for more information about each of COAST's civil rights programs.

Title VI Program

COAST operates its services and programs without regard to race, color, national origin or any other characteristic protected by law including Title VI of the Civil Rights Act of 1964.

Under the Civil Rights Act of 1964, and as a recipient of federal funding under the programs of the Federal Transit Administration (FTA) of the U.S. Department of Transportation (US DOT), COAST has an obligation to ensure that:

  • The benefits of its bus services are shared equitably throughout the service area;
  • The level and quality of bus services are sufficient to provide equal access to all riders in its service area;
  • No one is precluded from participating in COAST's service planning and development process;
  • Decisions regarding service changes or facility locations are made without regard to race, color or national origin and that the development benefitting a community as a whole not be unjustifiably purchased through the disproportionate allocation of its adverse environmental and health burdens on the community's minority population; and
  • A program is in place for correcting any discrimination, whether intentional or unintentional.

For more information on COAST's Civil Rights policies and programs please contact:

Director of HR & Compliance
42 Sumner Drive
Dover, NH 03820
(603) 743-5777, Ext. 106

COAST Title VI Program


COAST TITLE VI Complaint and Investigation Procedures

COAST TITLE VI Complaint Form

Disadvantaged Business Enterprise (DBE) Program

COAST's Disadvantaged Business Enterprise (DBE) Program demonstrates our continued commitment to the success of minority and women-owned businesses by promoting contracting opportunities to DBEs within transit.

COAST has established a DBE program in accordance with U.S. Department of Transportation (USDOT) 49 CFR Part 26. A DBE is a for-profit small business where socially and economically disadvantaged individuals own at least a 51% interest and also control management and daily business operations.

It is COAST's policy to ensure that DBEs have an equal opportunity to receive and participate in Department of Transportation (DOT)-assisted contracts.

It is also COAST's policy:

  • To ensure nondiscrimination in the award and administration of DOT-assisted contracts;
  • To create a level playing field on which DBEs can compete fairly for DOT-assisted contracts;
  • To ensure the DBE Program is narrowly tailored in accordance with applicable law;
  • To ensure that only firms that fully meet the eligibility standards are permitted to participate as DBEs;
  • To help remove barriers to the participation of DBEs in DOT-assisted contracts; and
  • To assist the development of firms that can compete successfully in the marketplace outside the DBE Program.




Equal Employment Opportunity Program

COAST is committed to meeting the diverse needs of the community while exceeding customer expectations in a cost-effective manner. COAST employees are professional, knowledgeable, and proud to serve our customers. In the exercise of our Mission we are committed to equal employment opportunities throughout our organization.

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Reasonable Accommodation for Passengers

COAST will make reasonable modification/accommodation to policies, practices, and procedures to avoid discrimination and ensure that our programs are accessible to individuals with disabilities.

To make a Reasonable Modification Request, please contact:

Miriam Pereira, Operations Personnel Manager
Telephone: (603) 743-5777, Ext. 119
E-mail: mpereira [at]

Requests may also be reviewed by the following COAST staff: Operations Supervisors, Director of Operations, Director of Human Resources & Compliance.

For more information, please see the full Reasonable Modification Policy & Procedures.

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ADA Complaint and Investigation Procedures

These procedures cover all complaints filed under the Americans with Disabilities Act of 1990, for 
alleged failure to adhere to the requirements of this Act or its supporting regulations in the 
operation of any program or activity administered by the Cooperative Alliance for Seacoast 
Transportation (COAST).

These procedures do not deny the right of the complainant to file formal complaints with other 
State or Federal agencies or to seek private council for complaints alleging discrimination. Every 
effort will be made to obtain early resolution of complaints at the lowest level possible. The 
option of informal mediation meeting(s) between the affected parties and COAST may be utilized for 

Any person, group of people or entity that has a complaint related to the Americans with 
Disabilities Act as it relates to COAST’s services or activities may file a written complaint to 
the following address:

ADA Complaint Officer
Cooperative Alliance for Seacoast Transportation
42 Sumner Drive
Dover, NH  03820
Phone: 603-743-5777
Fax: 603-516-0592

The following measures will be taken to resolve complaints filed under the ADA and related statutes:

  2. 1)  A formal complaint must be filed within 180 days of the alleged occurrence. Complaints shall be in writing  and  signed  by  the  individual or his/her legal representative, and will include the Complainant’s name, address and telephone number; the name of the person alleged to have engaged in discriminatory behavior; the basis for the complaint and the date of the alleged act(s). A statement detailing the facts and circumstances must accompany all complaints.
  4. 2)  In the case where a Complainant is unable or incapable of providing a written statement, a verbal complaint may be made to the COAST ADA Complaint Officer. Under these circumstances, the Complainant  will  be  interviewed,  and  the  Officer  will  assist  the Complainant  in converting  the verbal allegations to writing.
  6. 3)  When a complaint is received, the ADA Complaint Officer will provide written acknowledgment to the Complainant within ten (10) days by registered mail.
  8. 4)  If a complaint is deemed incomplete, additional information will be requested, and the Complainant will be provided 60 business days to submit the required information. Failure to do so may be considered good cause for a determination of no investigative merit.
  10. 5)  Within 15 business days from the receipt of a complete complaint, COAST will determine its jurisdiction in pursuing the matter and whether the complaint has sufficient merit to warrant investigation. Within five (5) business days of the decision to proceed with an investigation or not, the Executive Director or his/her authorized designee will notify the Complainant and Respondent, by registered mail, informing them of the disposition.

a.   If the decision is made to not investigate the complaint, the notification shall specifically 
state the reason for the decision.

b.   If  the  complaint  is  to  be  investigated,  the  notification  shall  state  the  grounds  
of  COAST’s jurisdiction, while informing the parties that their full cooperation will be required 
in gathering additional information and assisting the investigator.

6)  When COAST does not have sufficient jurisdiction, the Executive Director or his/her authorized designee will refer the complaint to the appropriate State or Federal agency holding such jurisdiction.

7)  If the complaint has investigative merit, the Executive Director or his/her authorized designee will assign an investigator. A complete investigation will be conducted, and an investigative report will be submitted to the Executive Director within 60 days from receipt of the 
complaint. The report will include a narrative description of the incident, summaries of all persons interviewed, and a finding with recommendations and conciliatory measures where appropriate. If the investigation is delayed for any reason, the investigator will notify the appropriate authorities, and an extension will be requested.

8)  The Executive Director or his/her authorized designee will issue letters of finding to the Complainant and Respondent within 90 days from receipt of the complaint.

9)  If the Complainant is dissatisfied with COAST’s resolution of the complaint, he/she has the right to file a complaint with the:


Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Intake Department
NH Commission for Human Rights 2 Industrial Park Drive
Concord, NH 03301