Civil Rights

COAST is committed to creating a culture of diversity and inclusion, and fostering an environment that provides opportunity to everyone. Click on the links below for more information about each of COAST's civil rights programs.

If materials needed to be provided in another"Relay NH Logo" format, please contact our office (603) 743-5777 and a staff member can either directly help you with your request, or get you to another staff member who can provide the assistance you need.

For additional information on COAST's Civil Rights policies and programs please contact:

Title VI Coordinator
42 Sumner Drive
Dover, NH 03820

civilrights [at] (civilrights[at]coastbus[dot]org)
(603) 743-5777, Ext. 106

Americans With Disabilities Act Program

To ensure an accessible mobility option is available to everyone, COAST operates an origin-to-destination service as required by the Americans with Disabilities Act (ADA). For more information on this program please visit the COAST ADA Paratransit page. 

COAST has procedures in place to cover all complaints filed under the Americans with Disabilities Act of 1990, for alleged failure to adhere to the requirements of this Act or its supporting regulations in the operation of any program or activity administered by the Cooperative Alliance for Seacoast Transportation (COAST).

ADA Complaint and Investigation Procedures

ADA Complaint Form

Disadvantaged Business Enterprise (DBE) Program

COAST's Disadvantaged Business Enterprise (DBE) Program demonstrates our continued commitment to the success of minority and women-owned businesses by promoting contracting opportunities to DBEs within transit.

COAST has established a DBE program in accordance with U.S. Department of Transportation (USDOT) 49 CFR Part 26. A DBE is a for-profit small business where socially and economically disadvantaged individuals own at least a 51% interest and also control management and daily business operations.

It is COAST's policy to ensure that DBEs have an equal opportunity to receive and participate in Department of Transportation (DOT)-assisted contracts.

It is also COAST's policy:

  • To ensure nondiscrimination in the award and administration of DOT-assisted contracts;
  • To create a level playing field on which DBEs can compete fairly for DOT-assisted contracts;
  • To ensure the DBE Program is narrowly tailored in accordance with applicable law;
  • To ensure that only firms that fully meet the eligibility standards are permitted to participate as DBEs;
  • To help remove barriers to the participation of DBEs in DOT-assisted contracts; and
  • To assist the development of firms that can compete successfully in the marketplace outside the DBE Program.




Equal Employment Opportunity Program

COAST is committed to meeting the diverse needs of the community while exceeding customer expectations in a cost-effective manner. COAST employees are professional, knowledgeable, and proud to serve our customers. In the exercise of our Mission we are committed to equal employment opportunities throughout our organization.



Equal Employment Opportunity Officer

Director of HR & Compliance
42 Sumner Drive
Dover, NH 03820
(603) 743-5777, Ext. 106


Reasonable Accommodation for Passengers

COAST will make reasonable modification/accommodation to policies, practices, and procedures to avoid discrimination and ensure that our programs are accessible to individuals with disabilities.

To make a Reasonable Modification Request, please contact:

Michael Williams, Director of Operations
Telephone: (603) 743-5777, Ext. 101
E-mail: mwilliams [at] (mwilliams[at]coastbus[dot]org)

Requests may also be reviewed by the following COAST staff: Operations Supervisors, Director of Human Resources & Compliance.

For more information, please see the full Reasonable Modification Policy & Procedures.

View PDF

Title VI Program

COAST operates its services and programs without regard to race, color, national origin or any other characteristic protected by law including Title VI of the Civil Rights Act of 1964.

Under the Civil Rights Act of 1964, and as a recipient of federal funding under the programs of the Federal Transit Administration (FTA) of the U.S. Department of Transportation (US DOT), COAST has an obligation to ensure that:

  • The benefits of its bus services are shared equitably throughout the service area;
  • The level and quality of bus services are sufficient to provide equal access to all riders in its service area;
  • No one is precluded from participating in COAST's service planning and development process;
  • Decisions regarding service changes or facility locations are made without regard to race, color or national origin and that the development benefitting a community as a whole not be unjustifiably purchased through the disproportionate allocation of its adverse environmental and health burdens on the community's minority population; and
  • A program is in place for correcting any discrimination, whether intentional or unintentional.

For more information on COAST's Civil Rights policies and programs please contact:

Title VI Coordinator
42 Sumner Drive
Dover, NH 03820

civilrights [at] (civilrights[at]coastbus[dot]org)
(603) 743-5777, Ext. 106

COAST Title VI Program


COAST TITLE VI Complaint and Investigation Procedures

COAST TITLE VI Complaint Form