Guiding Principles

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COAST is an innovative leader in providing a broad range of public transportation services, connecting and coordinating a robust network of transportation options for everyone.


  • We treat everyone with respect, kindness, and compassion, and as we would like to be treated. 
  • We conduct ourselves professionally and with integrity.
  • We are responsible for our actions and accountable to each other. 
  • We are good stewards of the public’s trust.
  • We welcome and encourage respectful, honest, constructive communication in the organization. 
  • Our open door policy encourages all staff to express concerns, share ideas and information, and provide feedback.
  • We actively communicate our decisions. 
  • We follow through on our plans and intentions. 
  • We regularly question "the way we have always done things" and encourage creativity and innovation. 
  • We do not accept today’s best as tomorrow’s limitations. 
  • We celebrate our individual and organizational successes.


  • We ensure a welcoming and helpful environment resulting in positive experiences for our passengers. 
  • We are committed to changing perceptions to ensure that public transportation is widely accepted as a reliable, comfortable, convenient mode of choice for everybody. 
  • We actively engage our stakeholders in collaborative efforts to be responsive to the region’s changing needs. 
  • We promote fiscal stewardship of public transportation. 
  • We ensure that our fleet of vehicles is well maintained. 
  • We encourage an environment where employees’ feedback is integral to our shared success. 
  • We support ongoing professional development and training. 
  • We maintain open communication between and among all levels of staff. 
  • We conduct ourselves with fiscal integrity and transparency that respects the taxpayers and the municipalities that we serve. 
  • We serve southeastern New Hampshire and surrounding areas.