Portsmouth Senior Transportation Program
Starting October 1, 2018, COAST will manage and operate the Senior Transportation Program for the City of Portsmouth. Portsmouth Senior Services and COAST have been working hand in hand to ensure a smooth transition.
COAST will provide a comprehensive approach to senior transportation for Portsmouth residents who are age 62 and over. Services for eligible individuals with disabilities will also be provided (the criteria for determining eligibility are being finalized).
Service Expansions Coming October 1, 2018:
- The number of service days per week will increase from 4 to 5 days per week
- The number of hours of service per day will increase from 7 to 12 hours each day
- The library will be an available destination 5 days per week vs. the current 1 day per week
Trips on all services, except COAST Public Transit routes, will require advance reservations. These services are "shared ride", meaning you will usually be riding along with several other people taking a variety of trips.
Transportation options & trip purposes will include the following:
- Public Transit - Route. 2 Buses & Route. 40/41 Trolleys (no restrictions on trip purpose)
- ADA Paratransit Service (no restrictions on trip purpose)
- Volunteer Driver Program (for non-emergency medical trips only)
- Senior Activity Trips
- Trips to Volunteer Jobs
- Group Shopping Trips
- Caregiving Trips
- Seacoast Mental Health Center Trips
- Non-Emergency Medical Trips
We will host several informational meetings over the next few months to help educate Portsmouth residents about the coming changes.
We hope you will be able to join us at one of the following events:
- June Senior Luncheon (June 28, 12 PM) at the Senior Activity Center, 100 Campus Drive (Community Campus)
- July Senior Luncheon (July 26, 12 PM) at the Senior Activity Center, 100 Campus Drive (Community Campus)
- August Information Session (August 13, 5 PM - 6 PM) at the Portsmouth Public Library, 175 Parrott Avenue
- August Senior Luncheon (August 23, 12 PM) at the Senior Activity Center, 100 Campus Drive (Community Campus)
- September Information Session (September 19, 5 PM - 6 PM) at the Portsmouth Public Library, 175 Parrott Avenue
- more to be announced soon!
Please contact our staff at TripLink if you have any questions about this service or refer to our Frequently Asked Questions (FAQ).
TripLink [at] communityrides.org
Through this Program, COAST seeks to support the City in providing a sustainable, safe, convenient and affordable service for Portsmouth's seniors and eligible individuals with disabilities.
Who is eligible to use Portsmouth Senior Transportation Services?
The Portsmouth Senior Transportation Program is open to all Portsmouth residents who are age 62 and over. The Program is also open to eligible Portsmouth residents with disabilities. The criteria for determining eligibility for residents with disabilities will be made available soon.
How can I become a volunteer for the volunteer driver program?
COAST and the City of Portsmouth are partnering to help eligible Portsmouth residents get free transportation to their healthcare appointments. You can help keep Portsmouth healthy by volunteering to drive seniors and individuals with disabilities to their medical appointments.
Volunteer when it is convenient for you - as often or as little as you like.
- All volunteers will undergo a 4-point background check and defensive driver training.
- All volunteers must have a reliable car and meet minimum insurance requirements.
- Volunteers are eligible to receive $0.35 per passenger mile.
If you are interested in volunteering, or want to learn more, contact us today!
volunteers [at] coastbus.org
What days and hours does the service operate?
The Portsmouth Senior Transportation Program will operate Monday through Friday, from 6:00 am - 6:00 pm. When booking trips, the trip(s) you are requesting must start and/or end within these defined days/hours.
How do I reserve a ride?
It's simple! Call our helpful staff at TripLink 603-634-6010. They will ask you a few questions to help you get started with scheduling your trip(s). You will receive a call the night before your trip to inform you of when your ride is expected to arrive for your pickup.
How can I make multiple appointments for taking regularly scheduled trips (i.e., physical therapy)?
If you have regular recurring trips, like for example going to physical therapy on the same days of the week and at the same times, our Reservationists can book them as a "standing order" for a defined period. Just ask our staff about this when you call.
How do I pay? How much will it cost?
When it comes to paying for your trips, you have options! What you pay to ride is called the "fare."
- You can pay your fare in cash when you board (exact change only).
- You can purchase a multi-ride punch ticket and present it to the driver when you board (details being finalized).
The fare you pay will vary based on the type of service you use. Ultimately, the fare structure encourages riders to utilize the most efficient services available.
Does my caregiver have to pay to ride?
If you need to bring someone along to assist you during your trip or while at your destination(s), that individual is considered a "caregiver." A caregiver will ride free of charge and can be anyone you designate.
Please notify TripLink when you book your trip if you plan to have a caregiver with you. That way we are aware of this additional passenger and can ensure that we have seating capacity in the vehicle assigned to pick you up.